Protecting Your Privacy, Explaining Our Use of Cookies, and Our Commitment to UK GDPR Compliance
1. Introduction
At P4F HOME CARE CHAMPIONS Ltd (“we”, “us”, or “our”), we are committed to safeguarding the privacy of our website visitors and service users. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our website. We are fully compliant with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, ensuring your rights and data are respected at all times.
2. Information We Collect
Personal Data: This includes your name, address, email address, telephone number, and any other information you provide through web forms, email, or other direct communications.
Technical Data: We may collect information about your device, browser type, IP address, and your visits to and use of this website (including referral source, length of visit, page views, and navigation paths).
Cookies: We use cookies and similar technologies to enhance your experience and analyse site usage. See our Cookie Policy below for more details.
3. How We Use Your Information
- To respond to your enquiries and provide our services.
- To improve our website and services.
- For internal record keeping and administrative purposes.
- To comply with legal obligations, including those under the UK GDPR.
- For marketing purposes, where you have consented to receive such communications.
4. Legal Basis for Processing
We process your personal data on the basis of your consent, to fulfil our contractual obligations, to comply with legal requirements (including the UK GDPR and Data Protection Act 2018), or where it is in our legitimate interests to do so.
5. Sharing Your Data
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential and comply with data protection laws. We may also disclose your information if required by law, including compliance with UK GDPR requirements.
6. Data Security
We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online, in accordance with the UK GDPR’s requirements for data security and protection.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, and as required by the UK GDPR.
8. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- The right to request access to the personal information we hold about you.
- The right to request correction of any inaccurate or incomplete data.
- The right to request that we delete your personal data, subject to legal restrictions.
- The right to object to or restrict the processing of your data in certain circumstances.
- The right to data portability, allowing you to obtain and reuse your personal data for your own purposes across different services.
- The right to withdraw your consent at any time where processing is based on consent.
- The right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not complied with data protection laws.
To exercise any of these rights, please contact us at the details provided below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of any external sites you visit.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Please check back periodically to stay informed.
11. Contact Us
If you have any questions about this privacy policy, our treatment of your personal information, or our compliance with the UK GDPR, please contact us at:
P4F HOME CARE CHAMPIONS Ltd
Email: info@homecarechampions.co.uk
Address: 1 LOCHSIDE VIEW, EDINBURGH, EH12 9DG
Telephone: 0131 210 0079
You may also contact the Information Commissioner’s Office (ICO) at [URL]/ for further guidance or to raise a complaint.
Cookie Policy
1. What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us provide a better user experience by remembering your preferences and enabling certain website functionalities.
2. Types of Cookies We Use
- Essential Cookies: Necessary for the operation of our website. They enable core functions like page navigation and access to secure areas.
- Performance Cookies: Collect information about how visitors use our website, such as which pages are visited most often. These cookies help us improve site performance.
- Functional Cookies: Allow the website to remember choices you make (such as your language or region) and provide enhanced features.
- Targeting/Advertising Cookies: May be used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.
3. Managing Cookies
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more information on managing cookies in compliance with the UK GDPR, please consult your browser’s help section or visit the ICO’s guidance on cookies.
4. Third-Party Cookies
Some cookies used on our website may be set by third-party services. We recommend reviewing the cookie policies of these third parties for more information.
5. Changes to Our Cookie Policy
We may update our Cookie Policy from time to time. Any changes will be posted on this page with a revised date.
6. Contact
For any queries regarding our use of cookies or our compliance with the UK GDPR, please contact us at info@homecarechampions.co.uk.